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tbaazi Help Center – Find Solutions to Any Issue, Right Here

From opening an account to making a withdrawal, tbaazi is here to help every step of the way. Browse topic-based guides, FAQs, and direct support options below.

What do you need help with?

Select the type of issue you're facing

Account

Registration, Login & Verification

12 guides
Deposit

Mobile Pay, Nagad & Rocket Payments

9 Guides
Withdrawal

Withdrawal Rules

8 guides
Betting

Understanding Betting & Odds

15 Guides
Bonus

Offers & Promotions

7 Guides
Security

Password & Account Security

6 Guides
tbaazi
Help Center Overview

How to Use the tbaazi Help Center

After joining tbaazi, it's natural to have questions — how to deposit, how to claim a bonus, what to do if you forget your password. This Help Center has answers to all those common questions, organized and ready for you.

A first-time tbaazi user from Sylhet was a little unsure where to start. But after following the step-by-step guide in our Help Center, they had their account set up and their first deposit made in just 10 minutes. This page was built with exactly that person in mind.

If you can't find the answer here, you can reach our support team directly at the bottom of the page. tbaazi's support team is available 24/7, every day of the week.

  • Topic Guides & Tutorials
  • Step-by-Step Guide with Screenshots
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  • Everything in Bengali

Account Guides

Registration, Login & Profile Management

How to Register on tbaazi

1
Go to the registration page

Click the /register link or hit the "Register" button on the homepage.

2
Fill in Your Details

Enter your mobile number, email, and password. Make sure all details are accurate.

3
OTP Verification

Verify your number using the OTP sent to your mobile. The code expires in 5 minutes.

4
Account Active

Once verification is complete, your account will be active. You can deposit right away.

First, double-check that your mobile number and password are correct, and make sure Caps Lock is off. If you're still unable to log in, click "Forgot Password." An OTP will be sent to your registered number — use it to set a new password. Note that after three failed attempts, your account will be locked for 15 minutes.

No. Under tbaazi's policy, only one account is allowed per mobile number. Attempting to create multiple accounts may result in all accounts being suspended and any accumulated bonuses being forfeited.

For regular use, verifying your mobile number is all you need. However, for larger withdrawals, you may be asked to submit a photo of your National ID (NID) or passport. This is purely to keep your account secure.
tbaazi

Deposit & Payment Guide

Many users in Comilla ask which deposit method gets their balance updated the fastest. On tbaazi, Mobile Pay, Nagad, and Rocket all process deposits almost instantly — your balance is typically updated within 1 to 3 minutes.

Deposit with Mobile Pay

Open the Mobile Pay app → select "Payment" → enter tbaazi's merchant number → enter the amount → confirm with your PIN. Then go to the tbaazi dashboard and confirm using the Transaction ID.

Minimum Deposit৳100
Maximum Deposit৳50,000 per day
Processing Time1–3 minutes
Payment Bonus+2%
Deposit with Nagad

Open the Nagad app → Select "Payment" or "Send Money" → Send to tbaazi's designated Nagad number → Enter your tbaazi User ID as the reference → Confirm on your dashboard.

Minimum Deposit৳100
Maximum Deposit৳50,000 per day
Processing Time1–3 minutes
Payment Bonus+3%
Deposit with Rocket

Pay via Rocket USSD (*322#) or the app → Send to tbaazi's Rocket number → Enter your User ID as the reference → Confirm from your dashboard.

Minimum Deposit৳100
Maximum Deposit৳30,000 per day
Processing Time2–5 minutes
Payment Bonus+2%

Withdrawal Guide

Fast & Easy Withdrawal Methods

Withdrawing from tbaazi is straightforward. Most withdrawals are processed within 15 to 30 minutes. Just make sure your account is verified before you make your first withdrawal.

Withdrawal Request

From your dashboard, select "Withdraw", then choose your amount and preferred payment method.

Verification

An OTP will be sent to your mobile to confirm the withdrawal. This step is mandatory for security purposes.

Send Money

Once tbaazi completes verification, your funds will be transferred to your mobile banking account within 15–30 minutes.

Before You Withdraw

Bonus funds are subject to wagering requirements before withdrawal. Your original deposit amount can be withdrawn at any time. Minimum withdrawal is ৳200, with a daily maximum of ৳1,00,000.

tbaazi

Betting Guide

Placing bets on tbaazi while watching a match on your phone from Cox's Bazar beach has become a favorite pastime for many. But if you're new, there are a few things worth knowing before you get started.

Tbaazi offers two main types of betting — pre-match and live. With pre-match betting, you place your bet before the match begins and the odds are fixed. With live betting, you bet while the match is in progress and the odds change in real time.

Log in → go to the Sports section → select your preferred match → check the odds → enter your stake in the bet slip → tap "Confirm Bet." Make sure you have sufficient balance before placing any bet.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations — such as a match being postponed or cancelled — tbaazi will automatically refund your stake. For anything related to this, please reach out to the support team.

Once a match ends and the result is confirmed, winnings are credited to your wallet instantly. Live betting settlements may take slightly longer — usually within 5 minutes of the match ending.

An accumulator combines multiple bets into one. If all selections win, the odds are multiplied together for a much bigger payout — for example, 1.8 × 1.9 × 2.0 across 3 matches gives you 6.84 total odds. That said, if any one bet loses, the entire stake is lost.

Bonus Issues

What to Do If You Haven't Received Your Bonus

Welcome Bonus Not Credited to Wallet
If your balance hasn't updated within 30 minutes of your deposit, please contact support.
I Can't Use My Bonus
Bonus funds remain locked until wagering requirements are met.
I Haven't Received My Referral Bonus
If your referral bonus hasn't arrived within 24 hours of your friend's first deposit, please let us know.
Festival bonus has expired
Expired bonuses cannot be recovered.
When does cashback arrive?
Cashback from the previous week is credited to your wallet every Monday morning.

Security & Account Protection

Keep Your Account Secure

Use a password of at least 8 characters. Combine uppercase letters (A–Z), lowercase letters (a–z), numbers (0–9), and special characters (!@#$). Avoid using your date of birth or phone number as a password.

Change your password immediately, then contact tbaazi Support. The support team will terminate all active sessions on your account and launch an investigation.

Go to your Profile Settings and open the "Security" section. You'll find the option to enable 2FA there. Once you turn on mobile OTP-based 2FA, a verification code will be sent to your number every time you log in — keeping your account much more secure.
tbaazi will never ask for your password

If someone claims to be a tbaazi representative and asks for your password or OTP, it's a scam. Never share that information with anyone.

tbaazi
For VIP Members

How VIP Members in Rajshahi Are Getting Exclusive Benefits

Regular players on tbaazi's VIP program enjoy exclusive perks. A long-time member from Rajshahi shared that since reaching VIP status, withdrawals have been noticeably faster and they now have access to dedicated support.

VIP members get direct access to a dedicated personal account manager — skip the general queue and get your issues resolved faster.

Most-Read Guides
Your Complete Guide to Making Your First Deposit
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How to Claim Your Welcome Bonus the Right Way
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Live Betting vs. Pre-Match: What's the Difference?
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Contact our support team directly

If the guides above didn't resolve your issue, we're ready to help you directly

Live Chat

The fastest way to get help. Someone typically responds within 2 minutes.

Currently Active
Start Chat
Email Support

Send us an email for more detailed issues. You'll typically receive a reply within 4–6 hours.

Response time: 4–6 hours
support@tbaazi.pro
FAQ Page

Find answers to the most common questions, all in one place. New questions are added regularly.

50+ FAQs
View FAQs
Stay Informed About Responsible Betting

Tbaazi is strictly for users aged 18 and above. Betting is a form of entertainment — if it becomes a problem, please seek help. For more information, visit our Responsible Gaming View page.

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