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Frequently Asked Questions

Tbaazi FAQ — Your Answers to all your questions Answer Here

Whether it's about accounts, betting, payments, bonuses, or security — find your answer below. We're here to help.

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Account Questions

Opening an account on tbaazi is quick and easy. On the registration page, Fill in the form with your name, mobile number, email, and password. Verify your number with the OTP sent to your phone and your account will be ready to use. The whole process takes just 3–5 minutes.

Please note: Each person may register only one account. Multiple accounts are strictly prohibited.

KYC (Know Your Customer) is an identity verification process that keeps your account secure and enables withdrawals. Simply submit a copy of your National ID or passport to complete KYC. Verification is typically completed within 24 hours.

If your account is closed or suspended, first In the Help Center, Please get in touch. Account restrictions are usually due to incomplete identity verification, a policy violation, or suspicious activity. Our support team will explain the situation and help you take the next steps.

Your email address and contact number can be updated from your profile settings. To change your name or date of birth, please contact our support team and complete identity verification.

Payment & Transaction Questions

tbaazi supports instant deposits via Mobile Pay, Nagad, and Rocket. Bank transfers are also accepted, though they take 1–2 business days to process. The minimum deposit is just ৳200.

Mobile Pay and Nagad withdrawals are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. KYC verification must be completed before withdrawals can be made.

Minimum Withdrawal: ৳500. You can withdraw up to ৳50,000 per day.

No, tbaazi does not charge any fee on deposits. However, your mobile banking provider (Mobile Pay/Nagad/Rocket) may apply their own transaction charges as per their terms.

Don't worry if this happens. Contact us with your transaction ID and a screenshot, In the Help Center, Let us know. Our finance team will investigate and resolve the issue within 4–6 hours.

Betting Questions

tbaazi offers betting on over 20 sports, including cricket, football, tennis, kabaddi, and badminton. All major tournaments across international and domestic leagues are covered. Both live betting and pre-match betting are available.

Yes, tbaazi's live betting platform updates odds in real time. Odds shift after every over or goal during a match. A faster internet connection will give you an even better experience.

The minimum bet on tbaazi is just ৳50. Maximum bet limits vary by event and market. Most matches allow bets of up to ৳1,00,000.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be refunded. Some markets also offer a "Cash Out" feature that lets you settle your bet before the match ends.

Lottery Page Browse active draws and purchase tickets. Ticket prices vary by draw. Results are announced at scheduled times, and any winnings are credited directly to your wallet.

Bonus & Promotions Questions

A welcome bonus is available on your first deposit after opening a new account. Deposit a minimum of ৳500 to activate the bonus. Full terms & conditions apply. Promotions Page View.

Please note: Using a bonus requires meeting specific wagering conditions.

A wagering requirement is the number of times you must bet with your bonus before you can withdraw it. For example, a 5x requirement means you need to place bets totalling five times the bonus amount. Once the requirement is met, the bonus funds become withdrawable.

Yes, tbaazi has a referral program. When someone registers using your referral link and makes their first deposit, you earn a bonus. You can find your referral link in your profile settings.

The weekly cashback offer returns a set percentage of your total losses for the week. Cashback is credited to your account automatically every Monday. For the latest offer, Promotions Page View.

Security-Related Questions

Yes, tbaazi is a licensed online betting platform. We use 256-bit SSL encryption, providing bank-level security. Your personal information and funds are fully protected.

On the login page, Click the "Forgot Password?" option, enter your registered mobile number or email, and set a new password using the OTP. The whole process takes just 2–3 minutes.

Go to Profile Settings → Security → Two-Factor Authentication to enable it. After that, you'll receive a one-time OTP on your mobile with every login. This keeps your account protected from unauthorized access.

Change your password immediately and In the Help Center, Let us know. Our security team will terminate all active sessions on your account. Make sure to enable 2FA going forward.

App Questions

Download the tbaazi app directly from our App Page Available for download for both Android & iOS. You can also search for it on the Google Play Store or App Store.

Yes, the tbaazi app includes all website features — betting, lottery, payments, and promotions. The app also offers the added convenience of biometric login and push notifications.

On Android, enable "Install from unknown sources" in your settings. Make sure your phone has enough storage and RAM. If the problem persists, In the Help Center, and we'll walk you through it step by step.

Yes, keeping the app updated gives you access to new features, security patches, and bug fixes. Some features may not work on older versions. We recommend keeping auto-update turned on.
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Contact Support
Live Chat

Instant help, 24/7. Average response time: 2 minutes.

Email Support

Support@tbaazi.pro — responses within 4–6 hours.

Help Center

Detailed Guides & Tutorials View.

Useful Information
  • Minimum Age: 18+
  • Minimum Deposit: ৳200
  • Minimum Withdrawal: ৳500
  • KYC Verification: Mandatory
  • Support: 24/7

Why Choose tbaazi

Find out why millions of Bangladeshi users trust tbaazi.

100% Secure Payments

Instant transactions via Mobile Pay & Nagad. Every payment is secured with SSL encryption. No hidden charges.

Best Live Odds

Tbaazi offers the best odds on cricket and football. Real-time updates with odds changing every over.

24/7 Bangla Support

Get help in Bangla any time of day or night. Our support team is always on standby via live chat, email, and phone.

Exciting Bonuses

Welcome bonus, weekly cashback, referral rewards — there's always something on offer for regular players.

Smart Mobile App

A great app for Android & iOS. Enjoy biometric login, push notifications, and offline betting slips.

Lottery & Special Games

Daily lottery draws, scratch cards, and interactive games. More ways to win beyond betting.

Get Started Now

Still have questions? We're here for you

If you can't find your answer here, reach out to our Help Centre. Or open an account now and see for yourself.

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Stay informed about responsible gaming

Tbaazi is strictly for users aged 18 and above. Betting is entertainment — if it becomes a problem, please seek help. Responsible Gaming Visit the page or In the Help Center, Contact Us.

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